♦ FACILITY OVERVIEW:
1. Registered Company Name & Address?
Citadel100 Datacenters. , citywest business campus
2. Type of Facility?
Carrier-neutral data center
3. Facility Description (size in square feet & configuration)
Total Building area is 120,000 Sq. Ft of which 65,000 Sq. Ft. is client raised-floor colo space divided across 8 Colos on ground and first floor. All technical areas are fully fitted out. See floor plans here.
4. Incidents of flooding or other natural disasters in the last 100 years?
None
5. Total current availability of space (square feet)?
Please contact Citadel100.
6. Additional amenities within facility?
The facility encompasses on-site parking for up to 50 vehicles and additional off-site parking available within 1 minutes walk. We have a large loading area with a dedicated loading dock with access to a 1200 KG goods lift. We have facility for additional storage areas if required. We have two main cafeteria locations with additional tea stations located throughout the facility.
7. Facility TIER rating?
Citadel 100 Dublin data centre has been independently audited and certified to Tier III+ classification (independent audit documentation available on request). It is our plan to incorporate BREEAM/LEED assessment in our design/construction process for Colo 9 in our planned facility extension.
♦ SECURITY:
1. Has your data center ever experienced any security incidents?
No
2. Perimeter security?
We are located in an open plan business park in Citywest . In addition to the Business park CCTV & security systems we have some 90 CCTV cameras in the Citadel100 data center monitoring all internal and external spaces and manned by our on site 24/7/365 data center security team. 
3. Security Procedures?
Electronic security protection is provided on all primary and secondary entrances and exits. This is operated 24/7 by our onsite security team. Our manned security team are military trained personnel.
4. Access control?
We have access control to all primary and secondary spaces in Citadel100. This is via card-reader stations which are enhanced in client colo areas with keypads or bio-metrics.
5. Are your access controls multi-layered?
Yes, the data center technical team have access to all technical spaces as well as client raised floor spaces. Clients and their approved vendors will have restricted access to their particular raised floor area and agreed support areas such as office space, delivery bay, agreed storage areas and rest areas.
6. Are the windows alarmed?
Yes.
7. What areas are accessible via windows?
Non raised floor areas only such as reception, offices and tea rooms.
8. Are the facility windows resistant to explosions?
All windows are fitted with 3m anti-shatter film to mitigate any explosive impact.
9. Is roof access restricted, alarmed or monitored?
Yes.
10. Do you use an offsite monitoring company to provide additional layers of security?
Yes we employ a specialised remote monitoring company linked to our security, fire safety and security and technical man-down systems.
11. Will our company’s presence in the facility be advertised in any fashion?
No.
♦ BMS (Building Management System):
1. Description of system?
The BMS system on-site is of Cylon manufacture and has been extensively reprogrammed for Citadel100 data centre application by our in-house engineering team. It utilises some 3,000 points to control and monitor all aspects of the building environment.
2. Location of system?
The system is based on distributed intelligence and is dispersed throughout the building.
3. Alarm monitoring?
Alarms are monitored by the technical team via PDA’s 24/7. The Technical Services Manager, Facility Manager, DCIM and on call engineers all receive pre-alarm and full alarm notification of events. The TSM receives a phone call when a pre-alarm escalates to a full alarm. The 24/7 onsite security team receive a PDA alert of pre-alarm and full alarm as well as the print-out of the event.
4. Are all M&E plant alarms monitored?
Yes, all M&E plant alarms are monitored on the BMS by the security and technical teams.
♦ POWER:
1. Description of incoming electrical supply to site?
We have 20MVA electrical capability on site. 
2. Are there multiple feeds to site?
Yes, there are dual 20 meg feeds coming from the utility service provider from separate transformers.
3. Do multiple feeds provide for redundancy?
Yes
4. Details of standby generation?
Eight (8) Continuous standby generators and 2 Drups = 19 MVA
5. How long can site be operated on standby generation?
We have 80,000 litres of diesel on-site which is sufficient for 48 continuous operation. A full support-regime is in place which allows us to re-fill onsite diesel tanks and maintain the generators at full-load continuously without interruption.
6. Is there provision for connection of mobile generator?
Yes
7. What is redundancy of Uninteruptable Power Supplies?
N+N
8. Are A & B Uninteruptable Power Supply Systems available?
Yes
9. Are PDUs single or dual fed?
Single feed to A and separate single feeds to B PDU’s
10. Is dual feed changeover by means of Static Switch (Load Transfer Switch)?
Static Switch
11. Design P.U.E at full load?
1.4
12. Power Provider?
Our primary power provider is ESB. Our alternate power is also ESB via a completely independent secondary source.
13. Power Provider SLA?
Ireland’s power source is one of the most reliable in Europe with planned/unplanned outages measured in minutes annually.
14. Are there restrictions or limits on power and subsequent cooling capabilities to an individual cabinet or rack?
We have clients on site with 17KW racks which we provide effective cooling for. Cold isle containment may be required.
♦ AIR CONDITIONING:
1. Description of type of air conditioning system?
We employ EDPAC DX down-flow cooling units.
2. Does air conditioning have redundancy?
Yes, N+2
3. Does electrical distribution to cooling support the cooling redundancy?
Yes
4. Cooling design control range?
Rack space controlled between 20 and 25 degrees c.
♦ FIRE DETECTION AND SUPPRESSION:
1. Fire Detection to technical space?
Vesda is installed in all customer rack spaces
2. Fire Suppression to technical space?
Double-knock dry mist suppression system is installed in all customer rack spaces
3. Fire Detection to other areas (outside of colo)?
Ionisation smoke detectors and heat detectors in all spaces outside of technical space
♦ RAISED FLOOR AREA:
1. What is the height of your raised floors?
800MM
2. Do you run cabling under the floors?
Power cabling only.
3. At what pressure is the raised-floor plenum maintained?
40PA
4. What is the designed or desired cubic feet per minute (CFM) of air flow in the delivery aisle per tile?
200L/S
5. Is the entire data center space built on the ground floor?
No, 65% of our data center floor space is on the first floor of the data center.
6.Is your raised floor attached to the concrete slab?
Yes
7. Do cabinets or racks sit un-anchored on raised floors?
Yes
8. What is the load capacity of your raised floor in concentrated load and uniform load?
8KN
9. Is your raised floor grounded?
Yes
10. What are your minimum ceilings heights (measured from the top of the raised floor)?
4.5M (we do not have suspended ceilings).
11. Cabling methodology (power)?
Power cabling to racks is run from the PDU units to 32amp commando sockets in the raised floor and connected individually to racks.
12. Cabling methodology (network)?
All IT and network cabling is run overhead in structured cable compartments.
13. Is there adequate space for critical components and systems infrastructure for growth and density?
Yes.
14. What is the ratio of raised floor space to mechanical, electrical and critical systems space?
60% raised floor to 40% other space/plant. 15. Are individual electrical branch circuits to equipment racks and cabinets monitored continuously? This is not SOP (standard operational procedure) for all clients. We have however implemented electrical branch circuit monitoring on client request in some client spaces within the data center.
♦ PROCESSES AND SLAs:
1. What are your change management controls?
We employ a number of processes to manage change management. These vary considerably in terms of sophistication, depending on the proposed change. RAMS – risk assessment method statement, CERM – critical engineering risk management, HWP – hot works permit. Many of these processes are employed during the planning of maintenance activities as well as traditional change requirements.
2. How is staff training conducted for processes and procedures?
All data center technical staff are fully trained to DC Professional level standard. We have an ongoing CPD programme encompassing the full spectrum of data center design, operation and maintenance. We cross-train our staff to insure full redundant backup is available within the data center team at all times. We have compiled a library of SOP’s for the full range of operations and maintenance activities. Our staff play an active roll in the continuous updating of this documentation based on their day to day application. This training is qualified by internal and independent audit as part of our ISO 9001 Quality System.
3. What are your SLAs for electrical power availability?
Citadel100 offers 100% uptime as standard on power.
4. What are your SLAs for environmental availability?
We employ ASHRAE TC 9.9 recommended limits for the thermal envelope.
5. What are your SLAs for temperature and humidity?
Citadel100 operate temperature and humidity within the parameters as defined by ASHRAE TC 9.9 – 18 dgs C to 27dgs C and Dew point of 5.5dgs C to 15 dgs C.
♦ EQUIPMENT AND MAINTENANCE:
1. Has an electrical short-circuit coordination study been conducted?
Yes, since the current available space was commissioned in 2007 we have subsequently carried out a complete discrimination analysis.
2. Were the data center facility and critical-systems infrastructure commissioned by a third party or a commissioning agent?
The data center facility and critical systems infrastructure were carried out by a commissioning agent.
3. Did the commissioning include an integrated systems test to validate the design capacities, redundancies and reliabilities of critical equipment in different modes of failure?
Yes an IST process was employed to validate the design intent of each of the plant systems. We have adopted these IST tests processes and employ them on a week to week basis on our infrastructure testing and BCP implementation processes.
4. Are the electrical short-circuit coordination study, commissioning and integrated systems test reports available for review?
Yes.
5. How often do you conduct your maintenance activities?
The maintenance activities vary from daily through to weekly, monthly, quarterly, half yearly and annually depending on the system/equipment. This can be observed in our planned preventative maintenance scheduler, available on request to potential clients.
6. What types of maintenance activities are performed during the maintenance windows?
Citadel100 operates a 100% uptime regime. All maintenance activities are carried out whilst supporting this critical SLA KPI. We employ non-invasive routines such as thermal imaging to identify areas that require specific attention. We also operate a rigorous weekly testing regime which provides an IST on all critical power and air conditioning elements. This has proven very effective in exposing potential circumstances that could lead to failure under controlled conditions. We task activities coming out of these tests through our CAR reports.
7. Does this maintenance work affect redundant circuits to computer racks or cabinets?
Never, Citadel100 operates a 100% uptime regime. All maintenance activities are carried out whilst supporting this critical SLA KPI.
8. Are your generators tested at load? If so, how often is this performed and at what load percentage of the full-rated load?
Yes. We operate our generators on load on the first three Tuesdays of each month. In addition we carry out an annual load bank test of each generator up to 90% of its maximum rating. Additionally, during the annual 10KV maintenance we run the entire site on generators for a period of up to 12 hours.
9. What items are inspected and recorded during testing?
Our SOP for a typical Tuesday Test and CAR Reports are available on request.
10. How do you control and manage installation and maintenance activities in the raised-floor areas and in the mechanical and electrical areas?
All maintenance activities in raised floor spaces and in critical plant spaces are the subject of RAMS (risk assessment method statement) and CERM (critical engineering risk management) processes to insure there is no potential impact to client SLA KPI’s or processes. In certain circumstances we insist that certain activities if carried out by a specialist sub-conttractor are hosted directly by the on-site team to provide greater reassurance.
11. What is your policy for replacing critical equipment?
As part of of our CMMS (Computerised Maintenance Management System) we have in place a full Lifecycle Management Programe to cover major maintenance and eventual lifecycle replacement. We monitor the performance of individual equipment as well as overall systems against original design expectation. We also mainatin close relationships with the original manufacturer to insure the availability of spare components and software is robust. Our policy is to retire equipment once planned lifecycle has been achieved.
12. What is your process for evaluating and choosing critical equipment?
As part of the Keppel group of datacentres (8 globally), we employ a central procurement initiative to validate vendors in terms of commercial stability, product capability and robustness and value for money.
13. Who are the manufacturers of your critical infrastructure equipment?
14. Is any of your equipment reused or refurbished?
No. All equipment was installed from new.
15. What is your cable management policy? How is it enforced?
We have maintained a complete and up to date ‘as-fitted’ record of power and HVAC infrastructure. These are rigorously maintained in terms of drawings, schedules and documents. All technical spaces are fitted with AO size framed drawings of key schematics of main switchboards and main distribution groups. Individual PDU’s are fitted with up to date circuit charts. These are checked annually during our Thermal Imaging surveys.
16. How are critical infrastructure equipment and components labeled?
All critical infrastructure is labelled at both ends with sealed printed labels and where the routes are extensive, intermediate labeling along the entire route to easily identify individual electrical or cooling circuits.
This system follows through to individual fire alarm points and emergency points which are allocated unique asset numbers. All major and critical equipment items have a unique asset number and are entered into our Computerised Maintenance Management System. We employ this system to maintain critical spares. plan maintenance, historical analysis, lifecycle management and many more critical activities.
17. How are circuit breaker panels and panel schedules managed and maintained?
We have some 1000+ circuit breakers on site (in addition to PDU MCB’s). Each of these circuit breakers is uniquely numbered relative to their switchboard and location and is logged on our CMMS asset management system. Each circuit breaker is assigned a PPM schedule and a frequency. Our CMMS manager is responsible for maintaining maintenance schedules and Critical Spares Lists.
♦ VALUE ADDED SERVICES:
1. Remote Hands and Eyes support:
Managed services (NOC services) are provided through our inhouse Noc (Network Operations Center). These can be scaled according to your requirements and block hours can be booked. For further service detail please see here.
2. Cloud Services:
CITADEL100 offers its customers enterprise-class IaaS (Infrastructure as a Service) cloud services through our inhouse partnership with Egenera – the industry leader in cloud and data center infrastructure management software. See here for further details.
3. Customer Online Portal:
Citadel100 provides clients (at no additional cost) with C100, our customised online portal which provides you with a personalised view of your mission-critical environment utilising our bespoke BMS (Building Management System) – C100 provides real-time information on your data center temperature, humidity and additional environmental and energy reporting and has been programmed using responsive design to display on Desktop, Tablet and Smart Phones for ease of access.
It is linked to our data center PEMAC maintenance and monitoring system which allows you to place and track service orders and request security access when required. 
Customer Portal screen
4. H&S Facility Induction Portal:
All customers and contractors visiting the Citadel100 Data Centre must comply with our H&S (Health and Safety) at Work best practices and International regulations. We provide online Facility Induction Training which is designed to be educational, engaging, and above all simple to use. All staff and contractors visiting site and accessing technical areas must complete this H&S online induction before attending site, thereby assuring our clients that all visitors to site have been fully inducted regarding health and safety best practice. This can be accessed through our online training portal here. 
H&S Portal registration screen
♦ HOURS OF OPERATION:
1. Under what conditions can a customer gain access to the onsite colo and office space?
24/7/365 subject to compliance with our data center security access protocols.
♦ CONNECTIVITY:
1. How close is the location to National & International fiber runs?
On-site
2. How do carriers get into building – confirm if there is diverse meet me rooms and fibre entry points?
Diverse routes for both
3. Where does each carrier terminate (meet me rooms/meet me rack/individual cabinet/suite)?
Terminates in MMR (Meet Me Room) – Circuts can be run to client equipment
4. Is circuit diversity available at the location from the carriers?
Yes
5. How do the carriers interconnect between the meet me room and equipment?
The carrier has structured cabling from their footprint to the MMR. The client will have structured cabling from the MMR to their colo suite. Citadel100 provide cross-connects from the carrier hand-off to the client patch panel
6. Carriers into building (Current)?
Both Fibre and copper – Level 3, Verizon, Colt Telecom, Hibernia (Atlantic) Networks, BT, Eircom, Vodafone, UPC, AT&T, Digiweb, Ripple Com, EU Networks. ESB telecom will also soon be coming online. 
7. Is there a local internet NAP switch in the building?
No. We are located 300 meters from INEX (Ireland’s Internet Neutral Exchange)
8. Can the inside cabling be provided though diverse routes? (elevator shafts)
Yes
♦ OTHER
1. Is the data center located in an area that puts it at risk of earthquakes, hurricanes, floods, tornado’s or wildfires?
No, Ireland is not located in any known earthquake risk zone.
2. What are the company’s contingency procedures for other events or potential risks associated with the data center’s location?
We have a structured BCP (Business Continuity Plan) in place to cover a wide contingency of risks. This plan is structured around BS 25999 – Business Continuity Management Code of Practice. We carry out weekly live tests of our infrastructure and monthly simulated tests. Clients are invited to participate in the monthly simulated tests.
3. Do you offer customers access to onsite office space?
Yes, we have a number of options available depending on client requirements. We can accommodate a number of workstations to support day to day requirements. DR space is available by arrangement.
4. Under what conditions can a customer gain access to the onsite office space?
24/7/365 subject to compliance with data center security access protocols.
5. Can we have equipment drop-shipped to the data center
Yes, subject to agreed data center delivery protocols.
♦ CERTIFICATION:
1. What Certifications does the data center have:
In 2007, Citadel100 introduced a quality management system (QMS) meeting the requirements of the international standard ISO 9001:2000. Since that year Citadel100’s Dublin Data Centre has been continually awarded recertification by independent auditors SGS.
Quality Management requires the constant improvement of company activities and raising the satisfaction level of customers. Maintaining and developing the system of Quality Management requires constant work on improving the management system, renewal of the production and technology base, getting feedback from customers and other company partners and taking their wishes into account. It is an essential requirement of the standard that staff be drawn into the process of improving the management system, including arranging internal audits.
Many of the strict processes surrounding environmental management and health and safety standards have long been in place in the Citadel100 Dublin data centre. The next logical step was for Citadel100 to adopt an integrated management system (IMS) in the areas of quality management, environmental management, and health and safety standards in compliance with ISO 9001, ISO 27001, ISO 14001 and OHSAS 18001 standards.
The processes in compliance with these standards will be fully implemented in the Dublin data centre and audited by our internal auditors. We will then be audited by our external independent auditors for all four standards as part of our IMS in Q1 2016.
An overview of the Certifications in place and in progress:
IN PLACE AND CERTIFIED:
ISO 9001:2008 Quality Management Systems Standard
ISO 9001 is the world’s leading quality management standard. An effective quality management system provides a clearly structured, systematic approach to maintaining and improving customer experience, and:
- minimizes the potential for incidents and mitigates any impacts
- ensures cost-effectiveness and clear lines of responsibility
- supports effective communication with hard facts and figures
- optimizes staff competences, commitment and motivation
Click to view current Certificate.
ISO 27001:2013 Information Security Standard
Our data centres have been awarded the ISO27001:2013 standard for information security management. It specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of an organisation’s overall business risks.
Ultimately, the standard ensures best practice for security controls to protect information assets of the organisation and its clients.
Click to view current Certificate.
IN PROGRESS, PENDING CERTIFICATION (Q1 2017):
ISO 14001:2004 Environmental Management System Standard
ISO 14001:2004 provides a framework for ensuring that any and all interfaces between Citadel100 and the environment are closely controlled in a manner that avoids or minimises any negative environmental impact. The ISO 14001 standard:
- promotes procedures that have been made in an environmentally friendly and sustainable manner
- requires proactive management of any design and operational environmental risks
- supports Citadel100 and its customers in achieving lasting environmental and economic goals
OHSAS 18001: 2007 Occupational Health & Safety Management System Standard
This standard ensures that Citadel100s data centre is a safe and healthy environment to work in and visit. OHSAS 18001 requires that:
- any risks to staff, visitors and contractors have been assessed
- where necessary controls are put in place to reduce the risk of harm to a minimum
- all national/local legal and regulatory health and safety requirements are met.
♦ TAXATION:
1. Overview of Taxation policy for companies doing business in the Republic of Ireland:
Ireland has a 12.5% headline corporation tax rate. This is the lowest in the EU and the lowest taxation rate in any English speaking country. VAT is chargeable on goods and services supplied here in Ireland. The standard rate of VAT applicable to Citadel100 is 23%. We charge VAT on all services to our customers as the service we provide originates and is consumed in Ireland. If a customer is registered in Ireland for VAT then it can reclaim the VAT charged on our invoice from the Irish Revenue Commissioners (tax authorities). The mechanism works whereby we remit the VAT we charge on our invoices over to the Revenue Commissioners and the customer (who is VAT registered) then proceeds to claim back the VAT charged on their eligible purchases – which includes our invoice. Many of the companies with data centers and services located in Ireland are also registered for VAT in Ireland (or Europe) thereby availing of this mechanism. In certain cases where the customer is not VAT registered or indeed VAT exempt, then the VAT element suffered is non-reclaimable. Further tax advice should be sought where the customer is not registered for VAT to ensure the most tax compliant and tax efficient manner is availed of. For further Tax information please see here. For further reasons that international companies locate in Ireland please see here.
