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Citadel100 Customer Portal

Our Customer Portal has been developed to further enhance customers’ experience through easier communication and real-time access to data on their respective colo environment. The C100 customer app provides customers with the information associated with their Colos environmental and electrical systems, including the ability to launch and view the status of data centre support tickets and access customer reports on environmental, operational and security metrics.

The Customer app utilises CITADEL100’s data centre BMS (Building Management System), which has been extensively programmed by our in-house engineering team. It utilises some 3,000 points to control and monitor all aspects of the data centre environment.

The Customer Portal below as it appears on a Smart Phone screen. The portal has been responsively designed to function as an app.

 

 

The Customer Portal below as it appears on a PC/Mac screen. The portal has been responsively designed to function on all devices.

 

It is linked to our data center PEMAC maintenance system which allows you to place and track service orders when required.

A CITADEL100 Customer Portal user manual is available from the Citadel100 Operations Team. This document clearly explains the navigation and use of the Customer Portal. To receive this document please request from your Citadel100 Services Manager.

This Portal is for CITADEL100 customers only. If you require access to the C100 Customer Portal please contact your Services Manager at CITADEL100 .